Privacy Questions Players Ask Most
Your account becomes inactive immediately. Identifiable personal data (name, email, phone) is deleted within 24 months. Game and payment records are retained for 60 months to resolve any disputes. You can request immediate deletion by email; we will confirm completion within 5 business days.
No. Your DANA, OVO, GoPay or QRIS details are tokenized the moment you deposit and are never visible to game staff, support agents or other players. Only the payment processor and our finance team see transaction IDs and amounts, and only to complete and reconcile withdrawals.
Yes. When you request a withdrawal, we send a code to your registered phone number. You enter it on screen to confirm the transfer. This code appears once and expires after 10 minutes. You can request a new code immediately if needed in your Account > Security settings.
Game logs, bet records and chat messages are retained for 36 months. This allows us to resolve disputes, audit gameplay fairness and comply with audit requests. After 36 months, records are archived and inaccessible unless a dispute is active.
We use session cookies only to keep you logged in and remember your preferred payment method while you play. Analytics cookies track which games you open within our site. We do not place tracking pixels on third-party sites and do not follow you across the web.
Contact our support team immediately via live chat or email. Change your password in Account > Security. We will review your login history, flag any unauthorized activity and reset your withdrawal verification number. If funds were moved, we investigate and may reverse the transaction.
We follow international data protection standards including encryption, secure storage and user rights. Access or eligibility to certain features depends on local law. Players in Yogyakarta, Jakarta and across Indonesia may contact our compliance team to verify our practices meet local requirements.
